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FREQUENT ASKED QUESTIONS

Damos respuesta a tus dudas

Can I check in at any time?

Our hostel does not have a 24h reception. Our normal check-in time is from 5 pm to 9 pm. If you look like you can’t make these times, please contact us at info@mountainhosteltarter.com and we will try to organise an alternative.

What time is check-out?

Check-out is until 11 am.
If you need to store your suitcase or luggage during the day, of course, we are able to help.
If in addition to luggage storage, if you need to use our groundfloor services such as the kitchen, showers, tea/coffee and Wi-Fi you can take advantage of our LATE CHECK-OUT. For € 10 you can use all these.

Is our reception open 24h?

Whilst we will, of course, be thinking of you, but our reception is open only at 8 am to 11 am, and from 5 pm to 9 pm. However you can reach us via our phone number, 24 hours a day, just in case.

When do I pay my reservation?

If you book via our website, at the time of booking you will be paying our online price of your first night of your stay. The rest of the reservation is paid directly at the hostel when you check-in.
If you book via other websites, the payment policy may vary. However, any pending balance of your reservation can be paid directly at the hostel at the time of check-in.

What are the payment methods?

You can pay in Cash (we only accept euros, €) or with card; we accept VISA, VISA ELECTRON or MASTERCARD.

What is our cancelation period?

We can only cancel reservations made directly through us or via our website. If you have made your reservation through a 3rd party agency or platform, please contact them directly for their respective individual cancellation policies.

When you make a reservation directly through us or via our website, our cancellation policy is displayed with the confirmation of your booking/reservation.

You can usually cancel without cost up to 3 days before the arrival date. However, we do impose some dates with different conditions. For example, from December 26 to January 7, to cancel free of charge, a cancellation has to be made at least 21 days prior to the arrival date. Also in February and Easter, you can cancel without charge up to 7 days prior to arrival date.
Outside of these periods, the cost of cancellation is 100% of the reservation cost.

Don’t worry, all cancellation terms are explained the time of your reservation. If you have any questions, you can write to us at
info@mountainhosteltarter.com

Do i need a padlock for my locker/drawer?

Each bed has a locker/drawer in each room for personal use, and hope that you will use it. These are numbered the same as your bed. But do not use the locker/drawer of another guest, please.

For security of your belongings, this drawer must be locked with a padlock. We do not provide padlocks and recommend bringing one yourself. If you do not have a lock, you can, of course, buy one at the hostel at arrival for € 3. You buy the lock, you take it and then it’s yours to keep for your next stay.

Where to park?

It is very easy to park near and at our hostel. Right in front of the hostel, you will find a public parking that is hardly used. On the off chance that it is full, the streets adjacent to the hostel are usually empty and easy to find a parking space. No worries!

If my friends and i make a reservation for beds in a shared room, can we be in the same room?

Of course, you can! However, when booking, make sure to make a note in your reservation. During peak season, it can though sometimes be difficult and we cannot always guarantee it. Do not worry though as when we get a reservation for multiple beds we always try to put you in the same room.

Do you have female only shared rooms?

All of our shared rooms are mixed, and we cannot guarantee that the shared room will be 100% female. However, we will try to put girls together in the same room when requested.

How often are the rooms cleaned?

Every the entire hostel is cleaned from top to bottom. Our cleaning schedule is from 10 am to 2 pm. During this time, we ask you to avoid using the spaces that are being cleaned at this moment, including the rooms. Just one short moment and it’s all done!

Security and safety?

Of course, we work towards keeping the hostel as safe as possible. The main door is locked and only opens with a secure keypad code that is provided at check-in. In addition, all bedrooms/dorms have locks and each occupant will have a key.

Our staff make regular rounds of all rooms and there are cameras in all entry points to the hostel to guarantee security.

Please note that Mountain Hostel Tarter is not responsible for any loss, theft or damage of luggage or belongings while you are staying at the hostel. Please use the locker provided in each bedroom. If you do not have a padlock, you can buy one at our mini-market for € 3.

Is our pool open all hours?

Sorry, but during the night the pool is closed. It is open for your enjoyment from 9 a.m. to 9 p.m. without interruption. But we need to close it at night for cleaning, maintenance and water treatment.

My friends are not staying in the hostel, can they come and visit me?

Of course, you can. You can receive guests at the hostel, but only in the communal areas and from 9 am to 9 pm. We would like to point out that Visitors cannot enter the rooms, also between 9:00 p.m. and 9:00 p.m. all the spaces of the hostel are reserved exclusively for the hostel guests.

Is smoking permitted in the hostel?

Smoking is strictly prohibited inside the hostel. Outside you will find ashtrays to extinguish the cigarette. Likewise, the possession and use of drugs are strictly prohibited. Should this occur, we are obliged by law to notify the Police.

Can you eat in the rooms?

It is not permitted to take food or drink into the rooms with the exception of water. For food and drink please use our kitchen and dining areas. For the storage of food in the kitchen, you will find baskets and shelves.

When is quiet time?

We are a mountain hostel, and most of our guests are early risers to make the most of the day. Therefore, we ask for no noise from 11:00 p.m. onwards.

Are dogs allowed?

We only accept dogs outside of the winter ski season. During winter is it not possible to bring a dog to the hostel. Outside of this period we allow dogs upon request and prior authorization for a supplement of 6€

You must note the following before bringing your dog:

  • You must reserve an entire room. Dogs cannot sleep in shared rooms with other guests.
  • Dogs should also be kept under control at all times, they are not allowed loose in any common area.
  • The dog must be educated to live in a house, without damaging the furniture and to relieve himself outside.

Can children come to the hostel?

There is no age restriction to stay at the hostel. Everyone is welcome when everyone gets along with everyone else.

What can I buy in the mini market?

You will find all the basic produce you need to prepare a meal. We have bread, butter, jams, milk, juice, pasta, sauces, fresh drinks, beer, wine, meat, fresh fruit and of course bathroom and hygiene products; toothpaste, soap, shampoo. Don’t forget we have fresh bread and croissants to order.

Is the mini-market open all day?

The hostel market is open always when the reception is open. So it is open 8h to 11h and from 17h to 21h.

How does the kitchen function?

The hostel kitchen is free to use and comes fully equipped with everything you may need. Each guest must collect and clean everything they use and then dry them and put them back in the correct place. Please note that from 11 pm to 7 am cooking is not allowed; please respect everyone’s rest.

Is there a washing machine?

In the hostel, you may use our washer dryer. One 4kg load costs 6€ for a wash and dry.If you require this service please ask at reception.

Are towels included?

Towels are not included in the cost of your stay. You may, of course, bring your own or rent one. Each towel costs 2€ to rent for the duration of your stay. Rent your towel at the reception!

Is there wi-fi in the hostel?

The hostel has free wi-fi connection throughout the hostel including the rooms. We will give you the code at reception, and there is no limit to the number of devices per user.

How do I get to the hostel with public transport?

To get to El Tarter from Andorra la Vella, there are two bus routes:

  • L3: only in operation during Winter. The bus runs between Andorra La Vella and Soldeu every 20 mins. The last bus from Andorra La Vella is at 20.40h and the first bus from El Tarter is at 08.10h. http://www.interurbana.ad/linia/idMenu-2/idLinia-3
  • L4: in operation all year. The bus runs between Andorra La Vella and Pas a la Casa every 60 mins. The last bus from Andorra La Vella is at 20.20h during even months ad 21.10h during odd months. The first departure from El Tarter to Andorra La Vella is at 07.30h. http://www.interurbana.ad/linia/idMenu-2/idLinia-4

A ticket from Andorra La Vella to El Tarter is 3.30€ per person for a single.

For more info on this please visit our HOW TO GET HERE SECTION

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