Yes, you can arrive at the hostel at any time. Although ours is a small family hostel and we don’t have 24h reception, we have a self check-in system.

A couple of days before your arrival we will send you instructions so that you can arrive at the time you need.

Check-out is until 11 am. If you need to store your suitcase or luggage during the day, of course, we are able to help. If in addition to luggage storage, if you need to use our groundfloor services such as the kitchen, showers, tea/coffee and Wi-Fi you can take advantage of our LATE CHECK-OUT. For € 10 you can use all these.

Ours is a small, family run hostel, and no, the reception is not open 24 hours a day. But you will have our phone number and whatsapp so you can reach us at any time, in case you need to.

Even so, while you are staying at the hostel we are thinking of you all the time. And we will meet you every day.

If you book through our website you will be charged for the first night at the time of booking. The remaining amount of your booking will be charged at the end of the free cancellation period.

If at the time of booking you are already outside the free cancellation period, the booking will be considered NON-REFUNDABLE and 100% of the booking amount will be charged at the time of booking.

If any of the charges cannot be made, the booking may be cancelled. We will, of course, notify you if this is the case.

See the following question to know the cancellation policy that applies to your booking according to the dates of your stay.

We can only cancel reservations made directly through us or via our website. If you have made your reservation through a 3rd party agency or platform, please contact them directly for their respective individual cancellation policies.

When you make a reservation directly through us or via our website, our cancellation policies are as follow:

Our general cancellation policy is 3 DAYS (72h) before the day of arrival. So, you can cancel free of charge up to 3 days before your arrival date. However, there are exceptions depending on the time of the year and they are as follows:


  1- For stays between 1st November and 30th April, the cancellation policy is 15 DAYS. In other words, you can cancel your booking free of charge up to 15 days before your arrival date.

  2- For stays between 22 December and 6 January, and from 1 February to 31 March, the cancellation policy is 30 DAYS. That is to say, you can cancel your reservation free of charge up to 30 days before your arrival date.

So, depending on the dates of your stay, if you cancel or modify the reservation before these terms of the day of arrival at the hostel no charge will be made. And the deposit paid at the time of booking will be refunded. But outside the free cancellation period, the cost of cancellation is 100% of the amount of the reservation.

In case you have booked a NON-REFUNDABLE rate, in any case the amount of the booking will be refunded once it has been made.

These cancellation policies apply to private bookings of up to 10 people. For bookings of more than 10 people, special cancellation policies apply, which will be specifically mentioned in the booking.

If you have any questions, you can write to us at

You can pay in Cash (we only accept euros, €) or with card; we accept VISA, VISA ELECTRON or MASTERCARD.

Each bed has a locker/drawer in each room for personal use, and hope that you will use it. These are numbered the same as your bed. But do not use the locker/drawer of another guest, please. For security of your belongings, this drawer must be locked with a padlock. We do not provide padlocks and recommend bringing one yourself.

There’s a parking area in front of the hostel, across the street, it’s a public parking but it’s paid. It is a blue zone, but it is the only option for parking in the village.  From 9am to 8pm it costs €3.10 for the whole day, and from 8pm to 9am it’s free.

Of course, you can! However, when booking, make sure to make a note in your reservation. During peak season, it can though sometimes be difficult and we cannot always guarantee it. Do not worry though as when we get a reservation for multiple beds we always try to put you in the same room.

All of our shared rooms are mixed, and we cannot guarantee that the shared room will be 100% female. However, we will try to put girls together in the same room when requested.

Every the entire hostel is cleaned from top to bottom. Our cleaning schedule is from 10 am to 2 pm. During this time, we ask you to avoid using the spaces that are being cleaned at this moment, including the rooms. Just one short moment and it’s all done!

Of course, we work towards keeping the hostel as safe as possible. The main door is locked and only opens with a secure keypad code that is provided at check-in. In addition, all bedrooms/dorms have locks and each occupant will have a key. Our staff make regular rounds of all rooms and there are cameras in all entry points to the hostel to guarantee security. Please note that Mountain Hostel Tarter is not responsible for any loss, theft or damage of luggage or belongings while you are staying at the hostel. Please use the locker provided in each bedroom. 

During the winter season, you can enjoy the heated outdoor swimming pool with hydromassage from 5pm to 8pm. And in summer from 1pm to 9pm.

But at night and in the morning the pool is closed for cleaning, maintenance and water treatment.

Even so, on days with adverse weather conditions, such as windy or extremely cold days or thunderstorms, it will not be possible to use the pool for everyone’s safety.

Of course, you can. You can receive guests at the hostel, but only in the lobbt and from 5pm to 8 pm. We would like to point out that Visitors cannot enter the rooms, also between 9:00 p.m. and 9:00 p.m. all the spaces of the hostel are reserved exclusively for the hostel guests.

Smoking is strictly prohibited inside the hostel. Outside you will find ashtrays to extinguish the cigarette. Likewise, the possession and use of drugs are strictly prohibited. Should this occur, we are obliged by law to notify the Police.

It is not permitted to take food or drink into the rooms with the exception of water. For food and drink please use our kitchen and dining areas. For the storage of food in the kitchen, you will find baskets and shelves.

We are a mountain hostel, and most of our guests are early risers to make the most of the day. Therefore, we ask for no noise from 11:00 p.m. onwards.

In the hostel all the spaces are shared between all the guests. And, although we love animals, in order to promote a good coexistence among all, unfortunately, we cannot accept pets in the hostel.

There is no age restriction to stay at the hostel. Everyone is welcome when everyone gets along with everyone else.

The terrace of the hostel is used as a bar-restaurant. We call it “Sa Terrasseta”. And it is open to everyone, guests and non-guests of the hostel.

In summer, it is open for lunch and dinner. And in winter it is open from 12h to 19h.

You have all the info about “Sa Terrasseta” HERE.

The hostel kitchen is free to use and comes fully equipped with everything you may need for cooking and eating. You only need bring your food.

Each guest must collect and clean everything they use and then dry them and put them back in the correct place. Please note that from 11 pm to 7 am cooking is not allowed; please respect everyone’s rest.

In the hostel, you may use our washer dryer. One 4kg load costs €6 for a wash and dry. If you only want wash and hang your laundry open-air, it costs €3. If you require this service please ask at reception.

Towels are not included in the cost of your stay. You may, of course, bring your own or rent one. Each towel costs 2€ to rent for the duration of your stay. Rent your towel at the reception!

The hostel has free wi-fi connection throughout the hostel including the rooms. We will give you the code at reception, and there is no limit to the number of devices per user.

To get to El Tarter from Andorra la Vella, there’s the regular bus L4. This bus is in operation all year. The bus runs between Andorra La Vella and Pas a la Casa. The beginning and end of the line is the same NATIONAL BUS STATION, from where all long-distance buses depart and arrive. You must ask the driver for the EL TARTER stop. The frequency is between 30 and 45 minutes depending on the time of day, and the day of the week. Note that the last bus from Andorra La Vella at 9.15pm. First departure from El Tarter to Andorra La Vella is at 07.30am.
A ticket from Andorra La Vella to El Tarter costs around € 4 per person for a single.
For more info on this please visit our HOW TO GET HERE SECTION


We answer your questions